Privacy Policy — Alvina Palestine
Last updated: 3 September 2026
Alvina Palestine (“Alvina”, “we”, “us”) operates the website alvinaramallah.com and the Alvina mobile app for Android and iOS. This policy explains what data we collect, how we use it, and your rights. By using the app or the website, you agree to this policy.
Who we are
Alvina Palestine, Ramallah, Palestine.
Contact: [your contact email] · Phone: [your phone] · Address: [your store address]
What we collect
Information you provide. When you create an account, place an order, or contact us, we collect your name, email address, phone number, shipping and billing address, and order details.
Payment information. Card payments are processed by our payment providers. We do not store full card numbers on our servers or in the app.
Device and usage data. To run the app and improve it, we collect a push-notification token, app version, device model, operating-system version, language, and general usage events (such as screens viewed). On Android this is gathered through Google Firebase (Cloud Messaging, Analytics, and In-App Messaging).
Camera and photos. The app accesses your camera or photo library only when you choose to upload or attach an image on the website — for example, adding a photo to a product review or a support message. Images are used only for the action you request.
We do not collect your location, we do not use the microphone, and we do not track you across other apps or websites for advertising.
How we use your data
- To process and deliver your orders and manage your account.
- To send order updates and, if you allow notifications, offers and news.
- To provide customer support.
- To operate, secure, and improve the app and website.
- To meet legal and accounting obligations.
How we share your data
We share data only as needed to run the service:
- Google (Firebase) — push notifications and analytics.
- Payment providers — to process your payments.
- Shipping and delivery partners — to deliver your orders.
- Authorities — when required by law.
We do not sell your personal data.
Data retention
We keep account and order data for as long as your account is active or as needed to provide the service and meet legal obligations. You may ask us to delete your data at any time.
Your rights
You can access, correct, or delete your personal data, and you can withdraw consent for notifications at any time in your device settings. To make a request, or to delete your account and data, contact us at [your contact email]. We respond within a reasonable time.
Children
The app and website are intended for adults and are not directed at children under 13. We do not knowingly collect data from children under 13.
Security
We use reasonable technical and organizational measures to protect your data. No method of transmission or storage is completely secure, but we work to protect your information.
Changes to this policy
We may update this policy from time to time. We will post the new version on this page and update the date above.